Audra HomeShield FAQs.
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What is Audra HomeShield?
Audra is the first DIY Internet Security & Parental Controller App that comes with a 1 gbps Smart Wifi-Router:
You can:
Does Audra have Android and iOS App?
Yes, both are available.
I have heard other routers having parental controls. How is Audra different?
Other solutions have very basic parental control.
No one has firewall based security.
Audra has USER-FRIENDLY Parental Control and Enterprise Grade Security features.
Some more features are:
What do I get inside the box?
What is the Wi-Fi Range of Audra?
~ 2000 sft. Depending on the floor plan of the apartment.
Dual Band with 2.4 Ghz & 5 Ghz.
What is the Hardware Specs of Audra?
What is the most interesting feature about Audra?
A very interesting feature of Audra is that it can prevent outside hackers from getting into the IoT devices connected to the Wi-Fi.
This feature is unavailable in other routers.
Where is Audra from?
Audra is from Singapore under the company Dotlines Pte. Ltd.
Do I need to buy the subscription with Audra?
No, you don't need to buy the subscription. When you buy Audra, you 'll get a lifetime subscription.
Do you have any service centre?
Yes, in Malaysia we do have a service Centre. All you need to do is contact Audra at:
WhatsApp: +601161561163
Email: support@audra.io
Facebook: https://www.facebook.com/audra.io
If I buy Audra HomeShield and it breaks, how long will it take for the warranty repair/replacement?
7 Business days after Audra is received by the service centre.
Can Audra protect my Home-Office?
Yes, any devices connected to the Audra Wi-Fi is protected against hackers, adware, malware, and DDoS attacks
If there is weather disturbance, will it affect the performance of Audra?
No.
Do I need any IT knowledge for this?
No. If you can use WhatsApp you can use Audra.
How does Audra help overcome gadget addiction in children?
**Audra has the power to put a time quota on the internet in a device. For example, our phones and laptops use Wi-Fi at home. Audra can limit the number of hours of Wi-Fi usage in the phone/laptop. This can help keep children away from using the internet too much. Audra also has a website & app blocking feature. Audra can block addictive websites like facebook, youtube, and roblox or league of legends.
How much does it cost?
Its costs RM 599.
How to install?
You install it just like your home Wi-Fi router. Simply connect to the modem and install the application using our guide. Audra customer care can also help you instal it. (Manual Provided)
Is it using a modem?
Yes, it connects to your internet modem.
Can we take it anywhere? or just at home?
No, the Wi-Fi Router device is in your home. Audra only protects your Wi-Fi network.
But the mobile APP can be used anywhere. You can block children’s devices at home while at the office. You can get threat reports anywhere.
From my home or office router must be plugged into Audra?
Audra can work in parallel to your existing router or can replace the existing router.
What is the set-up if I have a mesh set up?
Yes, Audra can be connected to a mesh router. The set up is, Modem > Audra > Mesh AP.
For further instructions please refer below.
Wi-Fi router Audra must be connected after modem? How if I already have access point?
Yes. Wi-Fi router will not work without modem.
**If you already have access point, Audra can work parallel to AP or can replace the AP. You connect the modem to Audra and Audra to the Access point. In this scenario, the internet coming through the modem is being monitored by Audra and the access point is doing the job of transmitting the Wi-Fi signal around your house. But all rules and settings of Audra will apply.
Does the price include a lifetime subscription?
Yes.
Its use is only plugged into a LAN cable as usual, right?
Yes. Audra comes with its own cable, and you can use any other standard LAN/ethernet cable as well.
Even if I don't know what websites should be blocked, I can block the adult contents?
Yes. Audra has a very large collection of adult websites which are blocked simply by blocking the adult category.
How long is the warranty?
1 Year for Hardware.
Where does the internet come from?
From your local ISP provider broadband.
What do I get with Audra HomeShield?
1. Security for all connected devices including IoT devices (CC-Cam, Smart TV etc)
2. Protection of personal data (against hackers who send attacks)
3. Prevention and blocking features unwanted contents (by using website blocking features)
4. Stop gadget addiction (by limiting internet use through time-quota)
5. Monitor and manage activities
6. High Range AC 1200 wifi router.
7. Lifetime Subscription (1 year device warranty)
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